If you bought a course through Hotmart but it does not appear under My Purchases, first check the email address used at checkout and sign in to the buyer area with that same account. Next confirm that the payment was approved and that the creator has not scheduled a later content release. Do not purchase the course again or try an unlocking tool before identifying the cause.
There are three different problems that can look similar: you cannot sign in, you can sign in but cannot find the product, or you can find the product but cannot open its lessons. This guide helps you tell them apart and choose the appropriate official support route.
Start with the purchase email and payment status
Hotmart's official buying instructions say that access instructions are sent to the email address entered during checkout after the purchase is confirmed. That address may not be the one you normally use for your browser or social login.
Search your inbox for the product name, the creator's name, and Hotmart messages. Check Spam, Trash, and Promotions. If you have multiple email accounts, search the addresses you may have entered when paying.
A pending bank charge is not necessarily a completed purchase. Check the actual payment confirmation rather than assuming that an attempted charge has already granted course access. Payment methods and approval timing can vary.
Keep a private record of the course title, approximate transaction date, purchase email, and order reference if one is available. Never post a complete receipt or card information in a public comment to ask for help.
Sign in to the correct Hotmart account area
Hotmart separates the buyer experience from the creator and affiliate dashboard. Its official login guidance directs buyers to consumer.hotmart.com, while creators use a different area.
The sign-in screen may offer a temporary email code, email and password, or a linked Google or Apple account. Available options can differ by account and device. Choose the method associated with the email address on your receipt, not whichever account happens to be signed in already.
Signing in through the wrong Google or Apple identity can open a valid account with no record of your purchase. That does not necessarily mean the purchase disappeared. Sign out, compare the email addresses, and retry with the correct identity.
Hotmart says a temporary sign-in code is valid for ten minutes. If you request a replacement, use the newest code. Check Spam and Promotions before repeatedly requesting additional messages.
Step by step: locate the missing course
- Find your purchase confirmation. Check the checkout email and whether the transaction was approved.
- Open the buyer area. Visit consumer.hotmart.com with the email used for the order.
- Use the associated sign-in method. Choose the email code, password, or linked social account.
- Check My Purchases. Search for the product's official name, which may differ from the advertising headline.
- Read the delivery instructions. Check whether the creator uses a separate members area or releases modules on a schedule.
- Contact support if needed. Provide the product name, date, and order reference through an official channel, but never a password.
If you can now see the course but not all its lessons, you have resolved the missing-order question. The remaining issue is content delivery, access duration, or a setting controlled by the creator.
Hotmart explains in its missing course content article that creators may schedule modules for later publication. A missing lesson is not always a payment problem.
Match the symptom to the right fix
| What you see | First thing to check | Next step |
|---|---|---|
| No sign-in code arrives | Email address, spam, newest code | Request another code or use login help |
| You can sign in but see no purchase | Checkout email versus account email | Enter the correct buyer account |
| Payment is pending | Transaction approval | Wait or contact payment support |
| Course exists but modules are missing | Creator's release schedule | Review the product instructions |
| A previously visible course disappears | Access duration and order status | Check terms and contact the creator |
This distinction prevents wasted effort. Clearing a browser cache might help a display problem, but it will not link a purchase to a different email account. Likewise, a download extension cannot turn a pending transaction into an approved order.
If you previously had access and are unsure when it expires, read how long Hotmart course access lasts. Access duration is a separate issue from receiving the first purchase email.
Contact support without exposing private information
Start with the contact information in the original confirmation and Hotmart's official help guidance. State the problem precisely: “My payment was approved on this date, but the product is not listed under the buyer account associated with the purchase email.”
Provide the product name and transaction reference only if the official support form requests them. If a receipt is needed, hide unrelated banking details and use the secure upload route. Never share your password, temporary login code, or full card number with someone who messages you unexpectedly.
If the problem is an individual module that has not been published, the creator's team is usually best placed to explain the schedule. Hotmart itself recommends contacting the creator about missing content that may have been scheduled for later release.
Avoid creating multiple accounts or buying the same course a second time as a first response. That can produce two purchases and make the original issue harder to trace.
If you actually want to stop recurring charges, that is a different task. See how to cancel a Hotmart subscription, which distinguishes renewal cancellation from a refund request.
What a downloader can do after access is restored
Once you can legitimately view a lesson, you may want to review it without relying on a constant connection. First check whether the creator permits personal copies and whether the platform offers an official download option.
Hotmart Downloader is a Chrome extension for supported videos that you already have access to and are authorized to save. It does not restore orders, change expiration dates, remove course restrictions, or replace Hotmart support.
If you have permission to save a lesson, start with the Hotmart Downloader Chrome Web Store listing and see how to download Hotmart lessons. Video formats and embedded players vary, so do not assume that every lesson is supported.
Never redistribute a protected lesson simply because you paid for enrollment. Payment provides access under the creator's offer and terms, not automatic permission to publish copies elsewhere.
The short version
When a Hotmart course is missing, confirm the purchase email, approved payment, and correct buyer account. If the product appears but content is unavailable, check the release schedule and access period. For unresolved problems, use official support with your receipt rather than purchasing again or attempting to bypass restrictions.