To get a Hotmart purchase invoice or receipt, first open My Purchases and identify the transaction. For purchases made in Brazilian reais, Hotmart's official guidance says the producer is responsible for issuing the Brazilian tax invoice, known as a nota fiscal. A transaction receipt may be available through Hotmart's official receipt service.
These documents are not interchangeable. The correct one depends on your country, currency, accounting requirements, and the party responsible for the sale.
Receipt versus tax invoice
A receipt documents a payment and its transaction details. A tax invoice meets specific fiscal rules and may need a legally identified issuer. Downloading a PDF receipt does not automatically provide a valid Brazilian nota fiscal.
Hotmart's official guidance for purchases in reais says the producer issues and sends the tax invoice. Producers may send it after payment confirmation or at a different point in their process. Hotmart's receipt help article also explains that the responsible issuer can vary by transaction and jurisdiction.
| Document | Main purpose | Where to look |
|---|---|---|
| Confirmation email | Identify the product and payment | Purchase email inbox |
| Transaction details | Find reference number and support contact | Hotmart My Purchases |
| Receipt PDF | Record transaction information | Official receipt portal when offered |
| Brazilian tax invoice | Meet applicable fiscal documentation rules | Producer or designated issuer |
If your employer needs proof of an educational expense, ask its finance team whether a receipt is sufficient. Do not assume a file titled “invoice” satisfies every country's tax rules.
Find the purchase and transaction number
Visit the official Hotmart buyer portal and sign in using the email address entered at checkout. Open My Purchases, choose the product, and view its details. Hotmart's My Purchases documentation says this area includes transaction and payment information as well as the producer's support contact.
Record the product name, date, and transaction reference. That is usually enough to identify the purchase in a support conversation without sharing a complete payment card number. If the purchase is missing, check whether you are signed in with a different email address.
Our guide to Hotmart purchases that do not appear explains how to distinguish account confusion from actual delivery problems. A missing purchase record and a missing tax document require different troubleshooting.
Request a Brazilian nota fiscal from the producer
Find the producer's support address in the purchase details or confirmation email. Send a concise request with the product, transaction reference, purchase date, and type of document needed. Share only necessary fiscal details through a legitimate private channel.
- Open the account associated with the purchase.
- Select the product under My Purchases.
- Record the transaction number.
- Check your inbox for a previously issued invoice.
- Contact the producer using the official support details.
- Save the reply and any issued document.
A useful message is: “I purchased [product] on [date], transaction [reference]. I need the Brazilian tax invoice for this payment in reais. Could you confirm the issuing process and expected timing?” Avoid posting personal tax identifiers, addresses, or payment details in public course comments.
If the producer does not respond, keep the request history and consult Hotmart's official support channels. The platform processes purchases, but that does not mean it issues every seller's tax documents.
Download an available receipt PDF
Hotmart's receipt help article describes consumer.hotmart.com/invoice as an official route for certain transaction documents. The process uses the transaction number and purchase email, may allow a review of details, and can provide a PDF when the document is available.
Check the issuer, buyer details, product, currency, and amount before submitting it for expense reimbursement. If the portal says the producer must issue the document, do not edit a receipt to make it resemble a tax invoice.
If you cannot find the transaction number, search your email for the payment confirmation and check spam. Subscription cancellation is a different issue; see how to cancel a Hotmart subscription if you are trying to stop future billing rather than obtain documentation for an existing payment.
Resolve incorrect details or amounts
A difference between the charged amount and a receipt's displayed amount can arise from local taxes, fees, currency conversion, or the transaction structure. Do not conclude that a charge is fraudulent without reviewing the payment record. Ask the responsible issuer to explain the difference.
If personal details are wrong, follow the official correction process. Do not modify a tax invoice yourself and present the edited PDF as an original. Keep copies of your request and the response, including dates, so you can follow up without submitting multiple conflicting tickets.
Organize documents separately from course resources. A private folder with the course name, transaction date, and reference is often enough to make later accounting or support requests easier.
Course video downloads are unrelated to receipts
Hotmart Downloader is a Chrome extension for supported course videos you can already watch and are authorized to save. It does not issue invoices, retrieve payment records, or bypass access controls. If you have permission to make a personal lesson copy, begin with the Chrome Web Store installation and see how to download Hotmart lessons.
Use official platform options where available and respect the producer's copyright. Buying a course does not authorize redistributing recordings, circumventing DRM, or keeping restricted content beyond the permitted access period.
The short version
For a purchase in Brazilian reais, ask the producer for the tax invoice using the transaction details in My Purchases. Use Hotmart's official receipt portal when it offers a document, but verify whether that PDF meets your actual fiscal needs. Keep payment records and study materials separate.